Shipping & Returns

Shipping

We can ship to virtually any address in the Australia. Note that there are restrictions on some products, as not all products cannot be shipped to all destinations. Please allow 1-2 Days to ship products that are in stock and 3 - 10 days for delivery depending on destination! If  products  not in stock we will contact you with a approximate time of delivery.

 

RETURNS & EXCHANGES

 

It's really important to us that you love your purchase from Heads To Tails Horseware
If you purchase an item that you are not satisfied with, doesn't fit or doesn't suit, we offer credit notes, exchanges or a refund on stock items.
Credit notes expire within 12 months, and can be used on any item in store or online.
We do not offer refunds for change of mind purchases.
All purchases made online can be exchanged or returned by either post or in our retail store.

You may return most new, unopened items within 14 days of delivery for a refund or exchange, special items ordered will not be refunded.

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

REFUND & EXCHANGE POLICY

1.  Items must be returned within 14 days of purchase with packing slip or proof of purchase
2. The returned items must be unworn, unwashed and in otherwise unused condition, with all original labels and tags attached
3. The returned items must not be sale and stock clearance items

ONLINE RETURNS IN STORE

All items purchased online can be exchanged or returned in our retail stores, subject to following conditions:

Conditions of 1-3 of the Returns & Exchange Policy are met
You must provide the packing slip or order invoice for the purchased items
You must provide identification matching the name and shipped address on the packing slip or order invoice

If you need to return an item, simply call us during business hours on (03) 5277 2781 or send an email to info@headstotails.com.au with details of the item you wish to return. We'll notify you promptly of your refund once we've received and processed the returned item.

Cheers,
Heads to Tails Horseware