Shipping & Returns


We can ship to virtually any address in the Australia. Note that there are restrictions on some products, as not all products cannot be shipped to all destinations. Please allow 1-2 Days to ship products that are in stock and 3 - 10 days for delivery depending on destination! If  products  not in stock we will contact you with a approximate time of delivery.

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, simply call us during business hours on (03) 5277 2781 or send an email to with details of the item you wish to return. We'll notify you promptly of your refund once we've received and processed the returned item.

Heads to Tails Horseware