Shipping Information and charges:
Orders are shipped using Australia Post.
Standard shipping if free of cost for orders over $150.00 Australia wide,
Orders under $150 will be charged a flat rate of $15.00.
Australia Post:
On checkout, you have the option of selecting –
- Signature on delivery/Registered post
- Express post
- Extra insurance cover
*All orders are sent with tracking for peace of mind
Standard Delivery Times:
Australian metro area – express: 1 to 2 days
Australian metro area – standard: 2 to 5days
International Shipping:
International post options have tracking. The express option always requires signature on delivery.
International standard: 10 to 20 days
International express: 5 to 7 days
Return to sender:
Any parcels returned to sender will be re-shipped at the cost of the customer, and we will not be held responsible for parcels that are redirected to a local post office for collection. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details. Please Note: We do not deliver to PO Boxes.
Heads To Tails Horseware strives to dispatch orders within one business day of cleared payment. During periods of high demand, delivery delays may occur. We accept no liability in the event of delayed delivery.
We reserve the right to choose the most appropriate delivery method if a method of delivery is not specified by you at the time of order.
If you have not received your order within 14 business days, please contact us.
Lost or Damaged Items:
If insured items are lost or damage in transit, contact must be made with us to organise compensation via the carrier.
Insurance:
Extra Insurance is optional and recommended. Customers opting to decline optional insurance render themselves fully liable for any loss or damage of delivery for any reason.
Please note that insurance only covers transit from dispatch until arrival at the nominated delivery address.
Insurance does not cover incorrect or incomplete delivery address details provided by the customer or a third party signing for the delivery unless specifically authorised.
Cancellations:
Cancellation of an order that has been paid can only be made with immediate notification after the order has been placed. A cancellation will not occur if the order has already been shipped.
Any cost of fees imposed by a cancellation request such as restocking fees will be absorbed entirely by the buyer.
Refunds:
Heads To Tails Horseware does not issue refunds if you change your mind. Exchanging your order can be arranged upon request on a case by case basis.
If a product you have ordered is not in stock we will contact you or refund back to your account.
Returns:
Heads To Tails Horseware does not accept returns unless mutually agreed. Any product shipment returned to us due to the customer’s refusal to accept delivery will not be accepted as a return under any circumstance.
Please contact us before any return.
Missing Order:
If there is any problem with the items supplied in the order- for example, any components missing, then please contact us, and we will do our best to rectify the issue.
Age of Consent:
In placing an order with us you are declaring that you are of the proper legal age to purchase the selected item or items. Should we discover that you are not legally entitled to be purchasing these goods, we will not be obliged to complete the transaction.